We offer a standard right to exchange for textile and antique items in our inventory, subject to some important conditions: your item must be in original, as sold condition, without renovation, bleaching. other alteration, or damage. This does not apply to custom work, new sheeting, or any down products.
We have always had a NO REFUND POLICY. This is why we have such a liberal exchange policy! Obviously, the nature of our goods does not allow a refund on any order, regardless of the date of purchase.
We offer “on approval” and “sample” programs: an “on approval” or “alternate” sample is provided at your cost for the item and shipping both ways. You may return it within the allotted time from our ship date, with shipping at your expense. We will maintain the order pending as “on approval” or “sample” and hold your check or process a credit card charge. Please note: orders will not ship until paid in full by check or credit card, and, if they are not returned within the agreed upon time limit, your payment will not be refunded.
We offer “Buyers Assistance” programs to assist you in locating your desired items and to do so with the advantages of our volume purchasing. We make replacement orders each Monday, so register your needs with us!
We offer “Private Trunk Shows” through our Stocking Dealer Program. Please inquire about the specifications to be eligible. From your request list, we bring sufficient inventory for you, your projects, your prospects, and their projects. We price according to your directions, and you have no cost for our attendance and assistance. Your success rate evaluates our return times and other important money making options for your business!
Wish List and Buyer’s Resource: You have the right to specify product as one of a kind or repeatable, in textiles, linen, rugs, silver, or accessories and furnishings for us to locate for your projects. Specifications must include acceptable sizes, shapes, finish, monograms, color, and budget, as well as time frame, form of payment, and how to contact you for approval on the specified items. Please be specific in your requests.
We offer complete Laundry and Restoration Services for our fine linens! Inquire for more details on laundry, repair, restoration, and down services.
As specified, you may request us to attend to any items that you have purchased from us for the above services or other services that we may offer. It’s true, fine linens and down products require special care. We have found that our clients often prefer that we attend to those needs. Your shipment must include instructions for payment method and time requirements.
You must insure your items when you send them to us. Sorry, please, do no ask otherwise - we cannot take risks with your textiles. This service has evolved because of clients who trust our experience and wish us to care for their beautiful things.
If you wish to use our services and to avoid delays, you must always maintain a method for immediate payment: credit cards are accepted. Otherwise, we can neither receive nor begin working on your item. This applies to custom items and any renovations or work projects.
We offer volume pricing for purchases over 50 pieces per item/style or like-kind antique textiles.